Frequently Asked Questions
What kind of chocolates are available for online order?
We currently sell a selection of our premium boxed chocolates online; additional items from our Chocolate Bar are available in-store.
How will my chocolates be shipped?
We've partnered with FedEx to ensure your chocolates are handled with care.
When can I expect my chocolates to arrive?
Our team will have your chocolates shipped within 3 business days, and FedEx will deliver after 2 business days from the time the order is shipped. The days of the week the orders are shipped will depending on the temperature around the country. To ensure the highest quality product, we will not ship chocolate over the weekend.
Do you offer international shipping?
Currently, we only offer shipping within the contiguous, lower 48 states. But we're working on expanding our chocolate empire, so stay tuned.
Are there any allergens in your chocolates?
Yes, our offerings contain allergens depending on the product. Each product is marked with the appropriate allergen information. All of our product is made on shared equipment that processes products containing milk, soy, wheat, eggs, tree nuts, sesame and peanuts.
I have another question!
Need help with anything else? Please reach out to us via email directly at MSFOrder@milkshakefactory.com and someone will be with you as soon as possible (almost always within 1 business day)!